Indian Call Center English Language and American Culture Program

Bangalore, India. Call Center agents in India are generally highly motivated and energetic in servicing their American customers. However, because English is a second language for them and they know little about America or Americans, they often leave their customers frustrated and unsatisfied. Unable to connect and relate, agents come across as aloof and unconcerned.

There have been a variety of language and culture training programs offered in India, both general programs for people looking to become call center agents and programs offered by American companies for new hire agents. However, these programs have not proven to be effective in training Indians to communicate clearly and effectively with their American customers.

This situation is about to change dramatically. Tucker International has launched a new program that has a remarkable effect on Indians. By using a "surgical" approach to correcting the unique Indian difficulties in English pronunciation, speed, tone and style, graduates of Tucker's program sound quite different than when they started. Also, they are better able to relate to their American callers because Tucker's program teaches Indian Call Center Agents how to build rapport "American Style."

The Program includes video segments, games and a great deal of practice to build individual skills. It is certain to increase satisfaction of American customers while also helping to reduce the high turnover rate at Indian Call Centers (40% to 60% per year). Companies that offer Tucker's training will attract the best Indian employees who are likely to "succeed and stay."

Click here for more information about this exciting program!